As an Enforcement Officer in the Community Service Unit of the Office of Parking Management, the primary job function is to patrol the garages and surface lots managed by the Office of Parking Management, enforcing the Rules and Regulations to maintain control and order throughout the parking system. Issues electronically generated parking citations authorized by the City of Charleston Municipal Court. Responds to calls for service in OPM facilities and intervenes to culminate in a successful outcome. Assists with special parking events to culminate in them having a successful outcome. Must have a working knowledge of the MUSC campus to assist patients and visitors in wayfinding. Must have good communication skills to interact with employees, patients, and visitors. Must have a working knowledge of all OPM facilities as to their specific parking designations/assignments. The employee will inspect facilities to identify deficiencies such as maintenance issues or hazardous conditions that can affect the efficient operation of the facility or potentially pose a hazard to parkers. The employee will assist the Maintenance Unit in preparing OPM facilities for a storm or unusual occurrence/emergency that may arise both pre and post incident. The employee will conduct both scheduled and unscheduled space counts to aid in the efficient operation of the facilities. The employee will document in report form, if necessary, any incident requiring this form of reporting. The employee will work in collaboration with the Department of Public Safety, Hospital Security, or any other MUSC entity in situations requiring their intervention. The employee must notify the supervisor regarding any information that may need further attention. The employee follows established policies and guidelines but must be able to work independently and use good judgement in dealing with unusual or unexpected situations. Projecting a positive and professional image is essential to the success of this job. Job Duties: 35% - Enforces parking areas by zones according to the policies and procedures set by the supervisor and approved by the Director. 30% - Conducts space counts in employee and student lots. Checks lots for any problems such as missing or damaged signs, potholes, etc. Changes the exit code to patient/visitor gated lots as required. Raise and lower gates in an employee lot as needed. 25% - Assists with special parking such as Commencement or guest of the President's Office. Assists with special projects related to patient/visitor parking areas. Assists with escorting dental patients to and from CODM when needed. 10% - Participates in departmental and division-wide meetings. Checks e-mail regularly and respond promptly. Contributes ideas and information to better the daily operation of the department. Additional Knowledge, Skills and Abilities: Must demonstrate a commitment to customer service following the MUSC Excellence and Standards of Behavior guidelines. Guidelines and Supervision: The employee will work under the direction of the Assistant Manager and the Manager of the Community Service Unit. The employee will not supervise anyone. Minimum Requirements: A high school diploma or equivalent education. Physical Requirements: Ability to stand/walk for extended periods of time. Ability to lift materials up to 50 lbs, unassisted. Ability to lift, drag, pull persons to safety, weighing up to 300 lbs., assisted. Ability to hear and recognize various sounds within noisy background areas. Ability to maintain 20/40 vision in both eyes, corrected. Ability to climb stairs to the top floor of any building within the institution. Olfactory sense must be intact in order to smell unusual odors. Ability to carry heavy objects, i.e. persons, a distance of 15 to 20 feet in emergency situations. Ability to engage in physical confrontations with suspected offenders. Ability to sit. Additional New Requirements: Ability to obtain and maintain a valid driver’s license. Computer literacy. Ability to work overtime as required. The Medical University of South Carolina is an Equal Opportunity Employer and participates in the federal E-Verify program.
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