Job Description Grade: Professional 311Pay Range: $97,100.00 - $145,600.00 Summary The Senior Solution Administrator is responsible for ensuring smooth integration, security, compliance, and efficiency of the university's curriculum and assessment solutions. Job Duties Maintains and optimizes integrations between various technological solutions utilized within the online university's ecosystem. Engages with educational technology stakeholders to ensure alignment of solutions with academic goals and standards. Implements and enforces security and compliance protocols to safeguard sensitive data and uphold regulatory requirements. Develops and executes disaster recovery and business continuity plans to ensure minimal disruption to operations in the event of unforeseen circumstances. Provides user support and training initiatives to enhance technological proficiency across the university's community. Manages vendors effectively, ensuring adherence to service level agreements and fostering productive partnerships. Conducts integration reviews and provides advisement on potential enhancements or adjustments to existing systems. Takes responsibility for managing more impactful, higher-risk, or complex solutions administration tasks. Assumes higher levels of autonomy and leadership, guiding junior team members and driving initiatives forward. Monitors system performance and optimizes configurations to ensure optimal functionality and user experience. Develops and maintains comprehensive policies and documentation pertaining to solution administration processes and protocols. Performs other job-related duties as assigned. KSAs Proficiency in solution management methodologies and best practices. In-depth understanding of educational technology landscape and trends. Knowledge of security and compliance frameworks relevant to higher education institutions. Familiarity with disaster recovery and business continuity planning principles. Strong interpersonal and communication skills for effective user support and vendor management. Ability to assess, review, and advise on integration strategies and performance optimization. Capability to develop and document policies and procedures comprehensively. Demonstrated experience in developing and refining educational programs, courses, and curricula within the higher education sector. Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance. Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly within a Competency-based Education model. Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments. Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings. Ability to collaborate effectively with academic departments, faculty members, subject matter experts, and instructional designers to develop and deliver high-quality educational programs. Strong project management skills, including the ability to coordinate cross-functional teams, manage project timelines, and ensure alignment with departmental goals and objectives. Proficiency in data analysis and interpretation to inform program development decisions, assess program efficacy, and identify areas for continuous improvement. Clear and concise communication skills, with the ability to articulate program objectives, outcomes, and value propositions to internal and external stakeholders. Willingness to explore innovative approaches to program development, incorporate emerging technologies, and adapt to evolving trends and student needs in higher education. Minimum Qualifications Bachelor's Degree in Educational Technology, Information Technology, or related field. 5 years of experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments. Experience implementing new technologies Preferred Qualifications Master's Degree in Educational Technology, Information Technology, or related field. Previous experience within a similar environment. Certifications in relevant areas. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. #J-18808-Ljbffr Western Governors University
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