Job Description

Senior Business Accountability Specialist

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Wealth & Investment Management provides clients access to some of the United States' leading providers of financial and investment services. Through WIM's businesses, we deliver a full range of personalized wealth management, investment, planning, and retirement products and services to help meet clients' unique needs and to help them achieve financial goals.

WIM provides financial products and services through the various bank and brokerage affiliates of Wells Fargo & Company. Our clients have access to Wells Fargo Advisors, referrals from securities-registered bankers in the Consumer Bank and the Wells Fargo Private Bank, our elevated experience for high- and ultra-high-net-worth individuals and families. WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services.

Banking, Lending & Trust COE is a center of excellence that brings teams and functions currently found across WIM's consumer businesses under a common, WIM-level organization. The group is focused on transforming from channel-based to client-focused solutions and delivery in an effort to reduce operational risk, improve efficiency, increase consistency/coordination, and bring focus on product management / development to deliver innovative growth and improve the client experience. Additionally, the new group will deliver a WIM-level culture of product management excellence by creating a culture of innovation, product excellence, client service and risk mitigation.

About this role:

Wells Fargo is seeking a Senior Business Accountability Specialist. The Senior Business Accountability Specialist plays a critical role within the Fiduciary Oversight team in Wealth & Investment Management (WIM), part of the Banking, Lending, and Trust Banking Solutions organization. This strategic position is responsible for driving operational excellence, ensuring business accountability, and supporting risk management initiatives across complex trust, estate, tax and fiduciary law issues pertaining to high-net-worth clients. The ideal candidate will serve as a trusted partner to senior leaders, collaborating across relationship management, legal, and operational teams to enhance governance, streamline processes, and uphold regulatory standards.

In this role, you will:

1. Lead complex initiatives with broad impact which are designed to mitigate current and emerging business risk issues and concerns; act as key participant in large-scale, cross-functional planning for the business
2. Assess, analyze, and design complex and multi-faceted controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring
3. Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
4. Make decisions in complex and multifaceted situations requiring solid understanding of business's functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; influence and lead key business partners to meet deliverables and drive new initiatives
5. Strategically collaborate and consult with peers, colleagues, and mid to senior-level managers to identify current and emerging risks associated with business activities and operations, and provide guidance in interpreting, developing, and implementing risk-mitigating strategies
6. Act as liaison for the business with internal and external auditors to support timeliness, appropriate response strategy, and effectiveness of communications and materials
7. Lead projects, teams, or serve as a peer mentor
8. Collaborate with key stakeholdersincluding legal, compliance, operations, technology, and business leadershipto ensure alignment and accountability
9. Identify control gaps and emerging risks, and lead root cause analysis and sustainable solution development
10. Serve as a primary point of contact for audit and regulatory engagements related to Fiduciary Oversight risk and control matters
11. Promote a culture of risk awareness and continuous improvement across business lines and control functions
12. Provide technical fiduciary risk management expertise and leverage expertise to identify opportunities to streamline policies, procedures and controls to enhance client experience, improve efficiencies and reduce risk
13. Provide fiduciary risk guidance in relation to account specific situations
14. Develop a deep understanding of internal policies and procedures relevant to trust business and advise others regarding same. Help maintain and create policies, procedures, forms, and other internal guidance.

Required Qualifications:

• 4+ years of risk management, business controls, quality assurance, compliance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven experience leading complex risk management, control, or compliance initiatives within a financial institution
• JD or CTFA designation
• Demonstrated ability to drive cross-functional projects involving legal, compliance, operations, technology, and front-office partners
• Excellent communication and stakeholder management skills, including the ability to influence senior leaders and external partners
• Proven experience leading end-to-end business initiatives or projects, including planning, execution, stakeholder coordination, and post-implementation review, with a focus on driving accountability and delivering measurable outcomes Strategic thinker with a hands-on approach to problem-solving, risk assessment, and control remediation
• Experience bringing issues to closure in a decisive manner despite potential obstacles within a complex environment
• Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
• Strong research and documentation skills
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Experience resolving and working through escalated and complex issues
• Ability to assess current processes/procedures and make recommendations for efficiency
• Experience developing partnerships and collaborating with other business and functional areas
• Strong written, oral and interpersonal communication skills
• Proficient with Microsoft365 applications
• Strong analytical skills with high attention to detail and accuracy
• Self-starter with the ability to work independently and be adaptable to changing work priorities
• Superb writing skills

Job Locations:

• 100 N Main St, Winston Salem NC 27101
• 255 S County Rd, Palm Beach FL 33480
• 550 S Tryon St, Charlotte NC, 28202
• 1525 W W T Harris Blvd, Charlotte NC 28262
• 3280 Peachtree RD NE, Atlanta GA 30305

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship.
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

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