Patient Experience Representative I - Phlebotomy (Needham, onsite) Job at Boston Children's Hospital, Needham Heights, MA

dGo5Q0dnd2dpMDVhczBnUVgrcTQ5aTgzSGc9PQ==
  • Boston Children's Hospital
  • Needham Heights, MA

Job Description

Job Description

Onsite 100% at Needham location.

Position Summary/ Department Summary:
The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities:
  • Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
  • Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
  • Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
  • Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
  • Prepares for and attends shift handoffs and team huddles
  • Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
  • Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
  • Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
  • Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
  • Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
  • Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
  • Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
  • Processes prescription refills, letters, and external requests
  • Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
Minimum Qualifications
Education:
  • High School Diploma/ GED
Experience:
  • No healthcare experience required but strongly preferred.
  • Basic customer service and computer skills.
  • Makes use of customer service knowledge to assist patients and families in resolving problems.
  • Conveys a positive demeanor when interacting with patients, families, and coworkers.
  • Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
  • Ability to work with diverse internal and external constituencies.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*

BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Tags

Full time, Part time, Work at office, Relocation package, Flexible hours, Shift work,

Similar Jobs

Jobot

Superintendent (General Contractor) Job at Jobot

 ...Job Description Job Description A Design-Build General Contractor Headquartered in Madison, WI, we are looking for a motivated Superintendent to join our team. This Jobot Job is hosted by: Collin Walsh Are you a fit? Easy Apply now by clicking the "Apply Now... 

Etched

IT Engineer Job at Etched

 ...parallel chain-of-thought reasoning agents. Backed by hundreds of millions from top-tier investors and staffed by leading engineers from NVIDIA, Google, and Meta, Etched is redefining the infrastructure layer for the fastest growing industry in history. Job Summary... 

Manpower

Machine Operator Job at Manpower

 ...Our client, a leading manufacturing organization in the Hudson Valley,is seeking severaldedicated Machine Operators to join their team. As a Machine Operator, you will be an essential part of the production department supporting quality assurance and operational efficiency... 

PetSitter.com

Pet Sitter Wanted - Join Us As A Pet Sitter In Spokane, Wa Earn $80 Daily Caring For Adorable Pets! Job at PetSitter.com

Hello, my name is Jared, and I am a pet owner based in Spokane, Washington. I am currently looking to hire a responsible and caring pet sitter for my beloved dogs. If you have experience in dog walking and pet sitting, I would love to hear from you.The job involves taking... 

Building Crafts, Inc.

Water and Wastewater Project Manager Job at Building Crafts, Inc.

 ...Summary of Position: This position manages and coordinates the construction of multiple projects in the water and wastewater treatment industry from the corporate office. Project managers must have a background in water and wastewater construction with business,...