Job Description

About Us

Pest-End is one of New Englands fastest-growing family-owned pest management companies. As we scale, our ability to support employees through efficient technology systems is critical to our success. We believe in investing in our people, promoting growth from within, and building a collaborative culture that allows team members to thrive.

Position Summary

The IT Systems & Support Specialist is responsible for ensuring the reliability, security, and performance of Pest-Ends technology systems. This role provides day-to-day support to staff across the organization, oversees IT infrastructure, and assists with system integrations and process improvements. The ideal candidate will blend strong technical skills with excellent communication and project management abilities, ensuring that our team members in both office and field settings are equipped with the tools they need to succeed. This role is a hybrid position, open availability is a must, hours could vary weekly on technical needs.

Key Responsibilities

• Provide technical support to employees, troubleshooting hardware, software, and connectivity issues.
• Manage and maintain IT infrastructure including networks, mobile devices, and cloud-based systems.
• Administer user accounts, permissions, and security protocols across platforms.
• Oversee onboarding and offboarding processes, ensuring smooth provisioning and deactivation of systems.
• Collaborate with leadership to identify IT needs, implement system upgrades, and improve workflows.
• Manage software licensing, vendor relationships, and IT asset inventory.
• Develop and document IT policies, procedures, and best practices.
• Ensure data backup, recovery processes, and cybersecurity measures are implemented and maintained.
• Support IT-related projects, including system integrations and process automation.

Compensation & Benefits

• Hybrid position- must be available to come to the office any day of the week
• Salary: $68,000 $75,000 annually, commensurate with experience.
• 401(k) with up to 4% company match and referral bonuses.
• Comprehensive health, dental, and vision insurance.
• Company-provided life insurance
• Short-term, and long-term disability coverage.
• Generous paid time off and company holidays.
• Professional development and career growth opportunities within a fast-growing company.

Compensation details: 68000-75000 Yearly Salary

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