Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent. Job Summary Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily Responsibilities Assist with recruitment, hiring, training, developing and retaining employees Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales Manage team member schedules to ensure proper execution of daily operations Collaborate with the Spa Director to set individual team member and overall Retreat goals Create an environment that is passionate about providing awesome guest service Build guest loyalty by consistently following the proven operating system of Massage Heights Qualifications Minimum 1 year of sales or retail management experience Self-starter mentality with leadership, organization, communication, and interpersonal skills Experience in training, coaching, and conflict resolution with employees Working knowledge of computers and standard software Basic business math skills Preferred Qualifications Amazing Customer Service Experience Happy and fun loving Experience taking care of others Company Overview Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. Company Values Loyal Authentic Passionate Diligent Benefits Company parties Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources Company Perks Personal and Career Development Robust Leadership Training Beautiful Retreats Massage Heights Family Fund Employee Discounts Digital Work Environment Competitive pay with commission and bonus opportunities Schedule/Expected Work Hours Must be able to work varied hours including weekends, evenings, and holidays #J-18808-Ljbffr Heights Wellness Retreat
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